Online Deliveries and Returns

Terms and Conditions

Please read these simple terms and conditions relating to purchasing items on this website. If you don’t agree to any of the terms, please send an email directly to shop@dpcricket.co.uk with your concerns.

In order to make a purchase online, you will be required to provide certain personal information. These will include your name, delivery address, telephone and/or mobile number and email address. This information will be kept on D&P Cricket UK’s personal database and only shared with the relevant delivery service.
It is the responsibility of the purchaser to ensure their order, billing details and delivery information is correct before making payment.

Order Rejection or Cancellation by D&P Cricket UK

All orders placed through this website are subject to acceptance by D&P Cricket UK Ltd.
D&P Cricket UK Ltd may reject or cancel an order, whether or not the order has been confirmed on the website. For example, this may happen when an ordered item is out of stock. An agent will contact the purchaser within 24-hours via email.
If your credit card has already been charged for the order, D&P Cricket UK Ltd will issue a full refund.

Order Rejection or Cancellation by the Purchaser

Orders may be cancelled after an agent from D&P Cricket UK Ltd has contacted the purchaser to notify them of stock unavailability. The purchaser will be issued a full refund should no substitute products be selected.
Orders may be cancelled within 24 hours by sending an email to shop@dpcricket.co.uk or calling Jonathan Musikanth on +44 7475 720113. The purchaser will be issued a full refund excluding any banking charges.
Should goods not meet your satisfaction or not fit correctly, then contact D&P Cricket UK Ltd, within 7 days of taking receipt of the goods, by sending an email to shop@dpcricket.co.uk or calling Jonathan Musikanth on +44 7475 720113.
Goods must be returned in their original packaging within 14 days. The purchaser is liable for the costs of returning the goods to D&P Cricket UK Ltd, unless the error lies on the side of D&P Cricket UK Ltd. The purchaser will be issued a full refund once the goods have been received in good order.
It is the responsibility of the purchaser to ensure the goods are returned in the same order that they were dispatched in from D&P Cricket UK Ltd. Any losses or damages will be deducted from the refund due to the purchaser.

Delivery Information and Dispatch Fees for Countries Within the UK

Estimated delivery time: 3 – 5 working days. Unfortunately deliveries might take longer over the Christmas period and when circumstances are out of our control.
All orders are charged in Sterling Pounds.
British VAT (20%) is already included in the £ prices on this website.
Delivery costs will be displayed in your shopping basket.
Free Delivery for orders over £100. Orders below £100 will be charged £5 delivery.
Local Pickup can be arranged from Halberton and Henley. A sales agent will make contact to arrange a pickup time if this option is selected at checkout.
Payment can by made using PayPal. This payment gateway allows for the use of all major credit cards, ie.Visa, Mastercard, Maestro or American Express.
Should credit card payment be refused by the card issuer/bank, the order will null and void.
Once an order has been dispatched from D&P Cricket UK Ltd, all risk to that parcel passes on to the purchaser.
As soon as an order has been dispatched, the purchaser will be informed and given a tracking number.
The purchaser is kindly requested to inspect the product/s upon delivery before signing for them. Should there be any faults, defects or damage to the product/s, the purchaser is requested to send an email to shop@dpcricket.co.uk with images and a description on the issue/s.

Online Orders and Dispatch Fees for Countries Outside the UK

These orders need to be emailed directly to shop@dpcricket.co.uk
Replies may take up to 24 hours.
A D&P Cricket UK Ltd agent will reply to the sender’s email with an invoice:
- Excluding VAT (where applicable), and
- Including the corresponding dispatch/postage/courier fee.
Or the agent will notify the sender of any unavailable items and available substitute options.
Payment can by made using PayPal. This payment gateway allows for the use of all major credit cards, ie.Visa, Mastercard, Maestro or American Express.
Once an order has been dispatched from D&P Cricket UK Ltd, all risk to that parcel passes on to the purchaser.
Deliveries take between 7-14 working days. Unfortunately deliveries might take longer over the Christmas period.
D&P Cricket UK Ltd makes use of Royal Mail and
Parcels are tracked and insured.
When the package reaches the country of destination, the recipient is liable for any customs or import duties levied by the destination country’s government. D&P Cricket UK Ltd accepts no liability for these additional charges.
The recipient is responsible for researching what these costs may be that might be charged by their government before placing and order from D&P Cricket UK Ltd.

Credit Card Security

Payment can by made using PayPal. This payment gateway allows the for the use of all major credit cards, ie.Visa, Mastercard, Maestro or American Express.
Industry recognised, SSL (Secure Sockets Layer) is enabled on the payments page. A green padlock indicating this will be visible on the checkout page.
D&P Cricket UK Ltd saves basic customer information in a website users database, this does not include any credit card information. Credit Card information is only entered into PayPal’s system, D&P Cricket UK Ltd does not capture this information at all.

Accuracy of Product Information

D&P Cricket aims to ensure that the content on this website is current and correct. Unfortunately, minor errors may occur. Please email emielke@dpcricket.co.uk should you encounter any errors on the website.
Colours of products seen on screen will differ from monitor to monitor. Therefore, expect the colour of a physical product purchased to differ slightly from the images of that product when seen on screen.
Measurements of products may be out by a few millimeters as most products are handmade.

Delivery Information

Online Shop Delivery Information

D&P Cricket UK’s online shop ships throughout the United Kingldom.

Delivery Options for UK Online Orders:

Free delivery for orders over £100 (2-3 working days)
Orders under R100 will be charged £5 (2-3 working days)
Local Pickup Option in Halberton (should you choose this option, then our sales agent, Jon Musikanth will contact you to arrange a collection time. Email: jon@dpcricket.co.uk | Whatsapp: +44 7475 720113)
Lock Pickup Option in Henley (should you choose this option, then our sales agent, Keegan Borst will contact you to arrange a collection time. Email: keegan@dpcricket.co.uk)

Delivery Turnaround Times:

We will always try out best to achieve the turnaround times outlined below.
Unfortunately there may be the odd occasion where circumstances out of our control may cause delays.

Confirmation email

As soon as your order has been dispatched from our warehouse, you will be sent an email to confirm that your package is on its way.
You will be provided with tracking details to track your parcel to your door.
Kindly email shop@dpcricket.co.uk if you do not receive your tracking details.

Tracking and delivery

To follow your order, please use the tracking ID or order number sent to you in your confirmation email.
Upon delivery of the product, before signing for the delivery, you agree to inspect the product for any faults, defects or damage.
Should you find anything, please contact shop@dpcricket.co.uk with images of the issue and a short paragraph detailing the defect.
As a precaution, please keep the receipt of the delivered product/s.

Returns / Exchanges

Online Shop Product Exchange/Returns Policy

Exchange and Returns Policy – for products purchased via our online store

All products can be returned free of charge within 5 days of purchase. Except, for hygiene reasons, we cannot accept the return of briefs, abdo guards/plates or socks.
All returned products will only be accepted if:
- they are in an ‘as new’ condition
- if any hang-tags they may have, have not been removed
- if the products are still in their original packaging
- if they have not been worn for longer than mere fitting-for-size purposes
- if they have not been damaged by misuse or used in any manner whatsoever
- if any free promotional gift or accompanying items/parts/accessories are not included in the return
D&P Cricket UK will only process a return if the products returned are in accordance with the above specifications and the refund will be allocated in the same manner the transaction transpired i.e. If the items were purchased with a credit/debit card, the refund will be made to the same card which was used to make the original purchase.
Under no circumstances will D&P Cricket UK refund any purchase price to a different card to that which was used for payment in the original transaction.
Sale items cannot be returned or refunded.

For more information on general returns please see this link: Returns Policy (Broken/Damaged Products)

Returns FAQs

How much does it cost to return a product?

Returning products is free of charge as long as the the products returned are in accordance with the above specifications and the return has been logged within 5 days of purchase.

When will I get my refund after I returned my order?

D&P Cricket UK will first process your return to ensure that it is eligible for a refund.
For purchases made by credit/debit card, a refund will reflect within 14 business days.
Customers will receive correspondence via email or WhatsApp as soon as a return has been inspected and authorised for a refund.
Refunds may take a few days to reflect after D&P Cricket UK has allocated the refund – depends on which bank the debit/credit card is connected to.

Will I get a refund on my shipping costs if I return my products?

D&P Cricket UK will not refund shipping costs.

How many days do I have return my order?

Purchases made via the D&P Cricket UK online shop (www.dpcricket.co.uk) can be returned within 5 days from the date of order, there will be no charge for this return. Anything returned after 5 days will be at the customers own cost. Anything returned after 14 days will be considered buyer’s remorse.

Product Exchange

Can I come and exchange my purchase at the physical shop?

If you purchased an item online, but it is the wrong size, then you can arrange to physically exchange the item for a different size within 14 days with our agents in Halberton or Henley. This if free except where different sizes carry different price points.

All products being exchanged will only be accepted if:
- they are in an ‘as new’ condition
- if any hang-tags they may have, have not been removed
- if the products are still in their original packaging
- if they have not been worn for longer than mere fitting-for-size purposes
- if they have not been damaged by misuse or used in any manner whatsoever
- if any size specific accompanying parts/accessories are not included in the exchange

You can also exchange an item for any other item that has the same price as the original invoiced item. The difference will need to be paid if you choose an item with a higher price than the item originally invoiced for.

For any queries regarding returns or exchanges, please send an email to shop@dpcricket.co.uk, or a WhatsApp to +44 7475 720113.

Broken / Damaged

Returns Policy (Broken/Damaged Products)

We strive to ensure the very highest standards for our designs, products, testing and materials used.
Unfortunately occasions may occur whereby problems with products can occur.
If and when these issues occur our aim is to resolve the issue as quickly as possible.

Guarantee/Warranty

Bat Preparation – English Willow Bats carry no guarantee unless they are prepared correctly.
As a bare minimum for new bat preparation, D&P Cricket recognises a correctly prepared bat as having been professionally oiled and knocked-in or as having been professionally knocked-in and fitted with an anti-scuff.

The following factors will also be taken into consideration:

Usage – Frequency used, level of competition, player’s ability and technique
Age – The time from purchase to date of return (date of breakage)
Product Care – How the product has been cared for, stored, cleaned, etc
Customer History – Should the customer have repeated issues with similar products this must be taken into account

Due to the nature of cricket and the variation of usage it is impossible to give a standard time guarantee. For example some cricketers practice daily with 2 or 3 matches per week, they may face a bowling machine which is approximately hitting 200 balls an hour. This type of cricketer would get through more than one bat per season.

Goods that have seen regular use and are older than 6 months are not generally considered to be valid for replacement or credit. This is considered to be fair ‘wear and tear’.

How to have your product assessed?

Pre-Assessment

First contact the person whom you bought the product from, they should be able to give immediate advise and help. Then contact D&P Cricket UK. We offer a pre-assessment service. This process is available to help us partially assess damage to potentially avoid the time and money required for products to be returned. However, we can’t accurately assess products until they are physically returned to us.

For a pre-assessment of your broken/damaged product, please send images of the below angles to shop@dpcricket.co.uk or WhatsApp Jon Musikanth on +44 7475 720113.

1. Full Front
2. Full Back
3. Both Sides/Edges
4. Bottom/Toe
5. Damaged Area eg. Shoulder or Toe
6. Customer Receipt
7. Any other images you feel will help with the process

Physical Assessment and Repair

If you are returning the product directly to us please courier it to:

D&P Cricket UK
Attention: Jonathan Musikanth
Church Barn, Pond Hill (off High Street)
Halberton, Devon
EX16 7AW
England

The product should be accompanied with the following information:

Your full contact details
Proof of payment
Reason for return
An honest estimation of usage
Any further information you feel will help with the process.

All bat queries will be assessed by the workshop and not by the sales representative.

Customers will receive feedback from D&P Cricket UK.

After examination if we find that breakage was due to a material or manufacturing fault we will be able to offer a replacement (or like for like replacement if we don’t have the exact product).

This process will be carried out as a matter of urgency and resolved asap. Most issues are resolved within 2 – 5 working days.

We DON’T offer refunds for postage.

NO returns or guarantees on old stock and/or sale items.

Contact us via email shop@dpcricket.co.uk or call Jon Musikanth on +44 7475 720113 for any further queries.